The PermitEyes 20/20 Program is a modular cloud-based system which allows your municipality to electronically receive applications, collect electronic payments, conduct inspections, and issue permits. All departmental modules are accessible through a single point of entry—your community’s PermitEyes website.
Process applications and issue permits with efficiency and transparency
The applicant can view and track the progress of their application from their homepage as it goes through your municipality’s departmental internal approval process. This time-saving feature means that both the applicant and your staff can enjoy efficient and convenient communication, as the applicant can see exactly where their application is in real-time. Some communities have reported an 80% drop in foot traffic and phone calls after full deployment of the PermitEyes program.
Facilitate interdepartmental communication
The design of PermitEyes 20/20 is aimed at facilitating participation and collaboration between departments. Request and obtain sign offs and interdepartmental comments from officials and departments whose sign off is required for the issuance of a permit, license or certificate.
Inter-departmental and intra-departmental communication is made easy through PermitEyes. Staff from any applicable department can, with configurable rights and clearance, see a complete picture of every application from their own workstation without having to leave their desk.
Incorporate municipal zoning bylaws and regulations
Bylaws and regulations can be built into PermitEyes 20/20 as configured by the Community. Compliance checks can be performed in several ways, from simple instructional documents provided on the application form, to built-in data checks performed by PermitEyes 20/20 itself. Upon detection of any potential zoning or regulation issues, the Software can be modified to take the appropriate actions, including setting flags, alerting the appropriate departmental staff, and / or requesting additional information from the applicant.
PermitEyes 20/20 contains an optional GIS engine built into the program. This tool can provide information such as abutters at various distances, zoning delineations, historic districts, flood zones, wetland buffers, and conservation restrictions. Applications listed at the selected address will be shown against each parcel, and may show details including application status, inspection records, fee records and more.
Conduct in-field inspections with use of handheld devices
PermitEyes has a built-in inspection scheduling process with the capability to export schedules to Microsoft Outlook. The optional PermitEyes Accessory Tablet Program automatically synchronizes with the scheduled inspections in the Program by inspector, and is capable of recording inspections results even when not connected to the internet.
No wifi or data in the field needed
The Tablet Program will only ever need to be connected to the internet at two points: once when syncing all the schedules at the beginning of the day, and once when uploading the results after the inspection is complete. On-site inspections can all be conducted without wifi or data service. Once uploaded, all the inspection results will be attributed to their corresponding permits for both staff and applicant to see.
The electronic convenience, technical support, training, and ease of use made Full Circle Technologies a clear choice for the Berkshire County towns. Full Circle Technologies provided training to all building permitting and licensing employees and has been instrumental in developing customized forms and documents that be in compliance with state regulations. The technical support has been excellent and Full Circle has been very responsive to our individual needs. Full Circle has been a wonderful partner in helping our small towns automate their permitting and licensing processes.”
Tom Carmody Building Commissioner/Zoning — Berkshire County, MA