“Full Circle Technologies has been extremely responsive, timely, and all inclusive in its software implementation, execution and training. We can streamline our town hall’s operations and record keeping process with Full Circle’s online programs. Record keeping is complicated and technology streamlines that. In a small town hall, oftentimes we only have one or two people working in one department. The Full Circle program allows anyone to jump in and see exactly what’s going on with a particular record. Having information electronically gives people access from anywhere and it allows others to help out and pick up the ball. The service has been phenomenal.  It has been a very positive, professional implementation.”

Andrew Scribner-Maclean, Assistant Town Manager – Maynard MA

“We were very close to purchasing another program prior to discovering FCT. After diving a bit deeper and doing more due diligence with other towns and municipalities we found that the program we were considering had many problems and issues. After discovering this, we put the brakes on our decision and continued our search, inquiring about other programs and platforms. We came across FCT and discovered that quite a few neighboring cities and towns were using PermitEyes. We were very impressed with what we saw and heard from our peers about FCT. Every time we call, FCT has been very responsive. We are so happy that we went with FCT. I was afraid that after having appropriated the money to buy a platform from another vendor, and then having to put the brakes on it we were going to lose time. FCT kept us on schedule and went out of their way to meet with us several times a week in order to keep the program on track and moving along.  Despite the last minute change, we didn’t lose any time and the beta test is on schedule.  FCT has been extremely helpful and very responsive. We couldn’t ask for a better partner. I think the system will be very interactive and user friendly for the public and our departments.”

Bill McDonough, Building Commissioner –  Attleborough MA

“Full Circle impressed us from the beginning with their ability to customize forms according to our specific needs, the comfortable and intuitive nature of the program, the training and support they could offer us and their ability to meet our needs as we migrated from a paper to an automated system. We have found Full Circle to be very flexible, accommodating and quick to address any customization issues. We have been happy with how much the automated process has facilitated communication between departments within town hall as well as our residents.”

Vanessa Oquendo, IT Director – Chicopee MA

“We were with our previous vendor for 10 years and in an effort to improve and automate our permitting and licensing, we looked at three major vendors. As part of our due diligence, we spoke with other cities and towns that had already upgraded from paper to an online model to see how they felt about the vendors they had selected. Full Circle Technologies kept coming to the top. It was the vendor everyone enjoyed working with and was the most flexible.”

Bob Whalen & Tara Pirraglia – Middleborough, MA

“The electronic convenience, technical support, training, and ease of use made Full Circle Technologies a clear choice for the Berkshire County towns. Full Circle Technologies provided training to all building permitting and licensing employees and has been instrumental in developing customized forms and documents that be in compliance with state regulations. The technical support has been excellent and Full Circle has been very responsive to our individual needs. Full Circle has been a wonderful partner in helping our small towns automate their permitting and licensing processes.”

Tom Carmody, Building Commissioner/Zoning – Berkshire County, MA

“Easton uses Full Circle’s PermitEyes for planning, conservation, zoning board of appeals, building, board of health, licensing (through the Board of Selectmen), and fire. It is a very robust product that not only allows applicants to submit permit applications online, it supports full document uploads associated with the applications, integrated review of applications across departments, the ability to request quotes from peer reviewers, receive their quotes, notify applicant’s and receive their deposits to cover peer review costs. All fees are paid online through PermitEyes, Staff reports and peer review reports are also uploaded. The public has access to applications and documents. In short, the system is very effective and makes it much easier for applicants to do business with the town and [for] employees to work more efficiently.”

Stephanie Danielson, Director of Planning & Economic Development – Easton, MA

“We haven’t had a single piece of paper in this office since January 2, 2013.”

Bill Thornton, Building Commissioner – Lenox, MA

“I have worked in four municipalities in Massachusetts as a Building Inspector, all use Permit Eyes from Full Circle. As a Building Commissioner I interviewed several online permitting companies, Full Circle always rose to the top. I have implemented  Permit Eyes in two Towns, both Towns have liked it so much that other departments have employed the system as well, creating a virtual Town Hall.  Being online allowed the Towns to continue to operate throughout the COVID pandemic.

Permit Eyes allows me to juggle several hundred permits at once throughout the complete process from application to Certificate of Occupancy. Being able to have several departments perform concurrent review has helped to expedite permits, items that took a month to review prior now take a week, things that took a week now can be processed in hours. 

 As the applications are accessible 24-7 we have seen a dramatic increase in the amount of permits being issued and consequently an increase in fees coming in as well. As it is user friendly it has made teaching the system to my Administrative Assistants & MEP inspectors painless. The tablets not only allows the inspector to perform inspections in the field but also issue permits away from their desk increasing productivity. “

 Chris Carmichael, Certified Building Official